Terms & Conditions
All services provided by this website may only be used in accordance with the terms and conditions provided below. By using our services you agree to be bound by our terms and conditions.
Kilos Graffiti reserves the right to make modifications and changes to these terms and conditions at any time and without prior notice. Up to date terms and conditions will always be available at kilosgraffiti.com/terms-conditions.
The placing of an order with Kilos Graffiti Shop creates a contract on the basis of these terms and conditions. These terms and conditions apply equally to all orders given, irrespective of method. It is the responsibility of the user of our services to be aware of our terms and conditions.
Nothing in this agreement will affect any consumer’s statutory rights.
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Prices and Payment
All rates, prices and discounts quoted or published at kilosgraffiti.com/shop are subject to variation at any time prior to acceptance your order. All prices quoted exclude VAT. VAT applies to all transactions for goods or services at the current applicable rate at the time of purchase.
Goods remain the property of Kilos Graffiti until the order is paid in full.
Credit or Debit cards (Stripe) are the available methods and will be charged at the current exchange rate. To view current exchange rates please contact your bank.
All payments are taken in EUR (€).
Import duties, taxes, and charges are not included in the item price. These charges are the buyer’s responsibility.
Delivery and Collection
Delivery of completed orders will be made on our carefully selected courier companies or any other delivery services at the discretion of Kilos Graffiti Shop.
Charges for postage, packing and delivery will be incurred and payable at the time of order. You shall be responsible for all customs and other duties and all related costs and expenses payable on any international transaction.
Where specified you will be required to sign for delivered work, or we will not be held responsible for any losses arising from the delivery.
Where Kilos Graffiti Shop has agreed to deliver goods to you, goods shall be delivered to the delivery address specified, if our representatives are unable to gain access to the delivery address or delivery is delayed due to any act or omission of the client, you will be held liable for any additional delivery costs incurred as a result of re arranging delivery.
Immediately upon receipt or collection of any goods, you should inspect and satisfy yourself with its condition. If you fail to inform us within 48 hours after receipt or collection, of any defect or problem you shall be deemed to have confirmed that the goods are in a satisfactory condition upon delivery or collection and payment will be due in full.
Returns Policy and Damage
In the event that your print is damaged upon receipt, please contact us as soon as possible. We cannot be held responsible for any damage or discrepancies unless notified within 48 hours of receipt.
Any claims for damages must be supported by photographic evidence. We reserve the right to request the return of the damaged print, and we will cover the return shipping costs. Claims will be limited to the value of the order as charged by Kilos Graffiti Shop. No actions will be taken without photographic proof or the receipt of the damaged item.
Please note that we do not accept refunds under any circumstances. For prints, we will provide a replacement free of charge once damage is confirmed. Replacements will be sent via our standard courier where appropriate.
For original artworks, no refunds or replacements will be offered due to their unique nature.